MONEY-BACK GUARANTEE
All subscriptions are covered by our money-back guarantee policy. If you are not happy with your new subscription after receiving your first issue, refunds minus bank charges if applicable for cancelled subscriptions are honoured if received within 30 days of date of publication of the first issue received. This does not include renewals.

TYPES OF SUBSCRIPTIONS
An institutional subscription is for an unlimited number of recipients at the same domain address.
A multiple user licence is for a maximum of five recipients at the same domain address.
A single user licence is for one recipient only.

MULTIPLE USER / LIBRAY SUBSCRIPTIONS
Multiple user and library subscriptions to EU TRANSPORT REPORT are by volume. Corresponding to the annual schedule of the EU institutions, volumes commence in September and end in August. New subscriptions received after a volume year has begun are applied to the current volume year (any back issues are shipped with the next subsequently published issue).

GROUP / ASSOCIATION / SOCIETY SUBSCRIPTIONS
Groups, associations, or societies interested in offering a subscription to EU TRANSPORT REPORT as an additional membership benefit are encouraged to contact the EUi Customer Service. A wide variety of such arrangements is available.

PERSONAL / INDIVIDUAL SUBSCRIPTIONS
Annual personal/ individual and institutional subscriptions are accepted on a rolling basis. Personal/ individual subscriptions are available to a home residential address only.

MULTI-YEAR SUBSCRIPTIONS
Multi-year subscriptions are available at the current one-year rate times the number of volumes purchased.

AGENTS' DISCOUNTS
A 5% agency discount is provided for prepaid subscriptions received prior to commencement of the annual subscription period, i.e. before 1 September for the volume commencing on 1 September of the same year.

2005 SUBSCRIPTION RATES
2005 rates apply to all subscriptions placed on or after 1 September 2004, regardless of volume and issue. 2006 prices will take effect on 1 September 2005.

FREQUENCY
EU TRANSPORT REPORT is published 20 times a year. This means a bi-weekly frequency with breaks corresponding to the annual schedule of the EU institutions during holiday periods over Christmas, Easter and the summer.

FORMAT
EU TRANSPORT REPORT is available in PDF, print and online format.

LAYOUT
The layout of EU TRANSPORT REPORT has been developed to facilitate easy and high-quality print-outs on both A4 and US letter size paper.

DELIVERY METHOD
Delivery of PDF editions is individually by e-mail as an attached PDF file and as an additional e-mail containing an encoded web link for direct download. In addition, subscriptions issues are uploaded to the subscriber's personal online archive which is accessible either by password-protected login or by IP address authentication. Print editions are mailed by priority / first class mail and air mail for international delivery respectively.

BACK ISSUES
Back issues are available for all EUi publications as complete volumes and in any format - PDF, print or online.

RENEWALS
Subscriptions comprise 20 issues and are renewed automatically if not cancelled in writing 30 days before the end of a subscription period.

CANCELLATIONS
Subscriptions can only be cancelled at the end of a subscription period, i.e. in August for institutional subscribers. While cancellation notices may be sent any time during a subscription period, they must reach us in writing 30 days before the expiry date at the latest to prevent the subscription from being renewed automatically. Cancellations for part volumes/years cannot be accepted.

CHANGE OF ADDRESS
To prevent a disruption of subscription service, please notify us as soon as possible by quoting your customer reference number along with both the old address and the new one.

PAYMENT INFORMATION
VAT (17.5%) is applicable to PDF and online subscriptions delivered inside the United Kingdom and the rest of the European Union only.

All subscriptions are payable in full in advance. Subscribers can chose between Euro, GBP or US$ rates to settle payment. We prefer payment by cheque, denominated in euros, pounds sterling or US dollars, and made out to EUi Media Ltd. Payment can also be made by international money order or via bank transfer. We regret that we do not accept credit cards.

CLAIMS AND REFUNDS
Please allow ten days for PDF editions and two months for print editions from the date of publication before claiming. Missing issues claimed will be honoured if notice is received within six months of issue publication. Claims will not be honoured beyond six months after the original publication date.